Refund and Returns Policy Iqbal carpets
Overview
At Iqbal Carpets, we strive to ensure your complete satisfaction with every purchase. In the rare event that you encounter any issues with your order, our Refund and Returns Policy is designed to provide you with a seamless resolution process. Please take a moment to familiarize yourself with the terms outlined below.
Eligibility for Returns at iqbal carpets
- Time Frame: You are eligible for a return within 3 days from the date of receiving your order.
- Condition: To be eligible for a return, the item must be unused, undamaged, and in its original packaging.
- Notification: Please notify us of any issues with your order within the stipulated 3-day period by contacting our Customer Service team at customer.service@iqbalcarpets.pk or through our Contact Us page.
Refund Process
- Verification: Once your return request is received, our team will verify the eligibility of the return based on the aforementioned criteria.
- Communication: We will notify you of the status of your return request and provide instructions for the return process.
- Return Shipment: If your return is approved, you will be responsible for shipping the item back to us securely.
- Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria.
- Refund Processing: If the return is approved after inspection, a refund will be initiated to your original payment method within a reasonable timeframe.
Non-Eligible Items
Certain items are non-refundable. These include:
- Customized or personalized items.
- Items that show signs of use, damage, or alteration.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact our Customer Service team at customer.service@iqbalcarpets.pk or through our Contact Us page.
Please note that failure to adhere to the outlined policy may result in the rejection of your return request.
Thank you for choosing Iqbal Carpets. We appreciate your trust in our products and services.
